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SAP HXM, right?

Human eXperience Management: Qualtrics should become part of HR, right? Human Capital Management, HCM in the cloud, is to be supplemented by Qualtrics' Experience Management, merge or at least get a synchronized data model - that's the theory.
November 29, 2019
Content:
This text has been automatically translated from German to English.

The fact is that after a visit to Qualtrics in Utah, USA, Co-CEO Christian Klein was very taken with the software's innovation, spirit, performance and functionality.

In a conversation, he also noted that Qualtrics' programming model would be very specific, making a classic integration into the SAP world almost inconceivable.

What now? Qualtrics' sales figures show the company's success - especially since Qualtrics' sales force has been allowed to access SAP inventory customer data.

Qualtrics' management is in "seventh heaven" and repeatedly emphasizes: since the acquisition by SAP, there have been more top executive sales talks than in the ten years before.

The SAP sales database is a treasure trove of data that is now being mined by Qualtrics. One man's joy is another man's sorrow. For existing SAP HR customers, the metamorphosis into HXM makes HR an eternal construction site.

There will be no quick integration. Individual interfaces will serve as a substitute. Qualtrics will remain very successful as a standalone company - using SAP resources and ignoring being part of the SAP community.

Ultimately, HXM will fail and Qualtrics with the "Experience Economy" will be sold as an independent company or brought to the Börde. It is very likely that SAP will have to go the way that Siemens is currently painfully going. SAP will consolidate and slim down. SAP's existing customers will fall by the wayside.

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